The following disclaimers apply to our Calling Plan accounts, as noted:

Pay As You Go

1. Prepaid Call Credit expires after one year from the date of purchase. It have 5 cents connection charges
2. International mobile carriers will charge the caller for any error messages and will be deducted from your account at the end of each call.
3. e911 Emergency Services are only included with accounts that purchase a AleesVoip Phone Number provided by our carrier service provided you register your e911 address by going to your CP (Control Panel)
4. Pay As You Go service does not include a PSTN phone number to receive calls.
   

LiteLine

1. Prepaid Call Credit expires after one year from the date of purchase. It can be auto-charged provided the customer sets the same in his CP or he the call will be disconnected once the purchase minutes are fully charged.
2. International mobile carriers will charge the caller for any error messages and will be deducted from your account at the end of each call.
3. e911 Emergency Services are only included with accounts that purchase a AleesVoip Phone Number provided by our Carrier Service.
4. Plan price is determined by the location of the phone number you choose.
5. International numbers have a $9.95 setup fee.

Unlimited Calling Plans

1. Number porting is only available for US or Canada numbers.
2. A $20.95 setup fee will be added to your account after your number is successfully ported.
3. Calls to US Virgin Islands and countries outside of this calling plan are charged at normal rates and require long distance credit.
4. International numbers have an additional $9.95 setup fee.
5. PBX users such as Asterisk are not permitted to use Unlimited Calling Plans.
6. International mobile carriers will charge the caller for any error messages and will be deducted from your account at the end of each call.
7. Residential Unlimited Plans are based on typical residential voice usage and is not permitted for commercial use.  AleesVoip retains the right to require account upgrade or suspend service if the calling habits are outside these guidelines.
8. The Business Unlimited Plans are based on the calling habits of the average small office user. Businesses that require multiple users making simultaneous calls or high volume users in the business of making or taking phone calls should use our Business Bulk Plans. AleesVoip retains the right to require account upgrade or suspend service if the calling habits are outside these guidelines.
9. Calling plans are restricted for use by only a single AleesVoip number/SIP device to prevent abuse. Unlimited calling plans allow for one simultaneous call and are not designed for users who wish to send multiple calls at the same time.
10. Call forwarding to PSTN numbers requires the account have Prepaid Call Credit as forwarding calls to PSTN is not included with any unlimited plan.
11. Toll free numbers are not accessible from Puerto Rico and Alaska.
12. US or Canada toll free number included with all toll free plans.
13. e911 Emergency Services are only included only with accounts that purchase a AleesVoip Phone Number with DID numbers purchased with unlimited Plan within USA and customer makes entry in his Control Panel (CP) of the e911 address and keeps updating. AleesVoip accepts no responsibility if the address of e911 is wrongly entered in the CP. 
14. Pay As You Go service does not include a PSTN phone number to receive calls.
15. This plan is applicable for users making calls on the AleesVoip network primarily. Customers who have the need to make calls to a variety of locations within the territory and to some of the larger metropolitan locations will find this offering most useful. Call traffic should not terminate to off-network locations a majority of the time. Should you have any questions about the best plan for meeting your specific needs, consult a customer service via email.
16. We have the connection fee of 5 cents for each call

Bulk Plans

1. This plan is applicable for users making calls on the AleesVoip network primarily. Customers who have the need to make calls to a variety of locations within the territory and to some of the larger metropolitan locations will find this offering most useful. Call traffic should not terminate to only high cost areas (off-net, NEA, proper).  For Bulk Mexico, Brazil and US plans, our policy dictates that no more than 20% of a plan's minutes should terminate in these "high cost areas".  We reserve the right to suspend and/or cancel plans that violate this rule.  No refund will be given on remaining minutes under this condition. Should you have any questions about the best plan for meeting your specific needs, consult a customer service representative.
2. Bulk Plans are monthly recurring plans.  Each month, on the anniversary of the plans purchase date, the bulk plan will renew and you will be charged for the number of minutes chosen in your bulk plan.  Unused Bulk minutes will "rollover" to the next month and be added to renewal amount so you won't lose unused minutes each month. 
3. When a bulk plan is canceled or deleted, unused minutes are lost and no longer available for use.

Shipping and Returns

AleesVoip Carrier company ships your order in a timely fashion and with great care. We generally ship orders within 48 hours of receiving them. If there is a shipping delay, they will notify you. If the order included a telephone, they can ship your order via United Parcel Service (UPS) or you can pick up your order at no extra cost. Please choose the Flat Rate option if you decide to pick up your order at our location.

Risk of Loss

1. All items purchased from the AleesVoip Carrier company Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

2. To cancel an order just email service@AleesVoip.com and if the order has not already been shipped you will receive a full refund. You will not be able to cancel an order if your order has been shipped or left the store of AleesVoip Carrier company .

3. AleesVoip Carrier company cancellation policy for Pay-as-you-go Membership is refundable only if the customer shows he/she could not use the service due to clear technical difficulty.

4. AleesVoip Carrier company accepts hardware returns to their store location only. You must have a Return Authorization(RA) number before returning any merchandise to AleesVoip Carrier company store.

The following are AleesVoip Return Shipment Policies:

1. DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

2. Defective products must be in original factory carton with all original packing materials.

3. All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.

4. The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

5. Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.

6. Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

7.If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.

8. AleesVoip credits based on purchase price or current price, whichever is lowest.

Note: We will not process/verify any order that does not have a valid contact phone number.